Frequently Asked Questions

  • How do I renew my books?
    Can journals be charged out of the Library?
    How much are fines?
    How do I find newly acquired materials?
    How do I print from the WEPA kiosks?
    May I place a hold online?
    I received the message, “Maximum number of users exceeds user limit.” Why can’t I use this resource?
    Why can’t I get full text access to all articles in PubMed?
    How do I get an article I need full text?
    How do I search for Pathology cases? Why can’t I log into E-Journals, E-Books or Databases?
    Why can’t I get an article to download?
    What must I do if I’m having trouble accessing the Library website?
    What must I do if I’m having barcode problems?
    What must I do if I’m having trouble accessing one of the following databases?
    What must I do if I’m having trouble accessing the E-Journal articles?
    What kind of PDA does the Library recommend?
    How do I do a MEDLINE search?
    What are MeSH Headings in Medline?
    How do I sort and display MEDLINE search results?
    What is my password to login to the databases?
    How do I login to Library resources from off-campus?

     

    How do I renew my books?

    Library materials can be renewed several ways. However, all require renewal before the item/s are overdue:

    1. Stop by the Access Services Desk to renew. You do not have to have your items with you.
    2. Call the Library - (816) 654-7260.
    3. Renew online. Click on the "My Account/Renewals" on the right side of the Library's website. Enter your Barcode and Last Name. When renewing online, be sure to double check that all your items renewed.
    4. Email the Library - library@kcumb.edu.
    5. Chat request.

    Can journals be charged out of the Library?

    Upon special permission from the Director of the Library, faculty may on occasion check a journal out of the Library to work on a special project.

    How much are fines?

    Overdue charge for students is 25 cents per item, per day. One dollar per day per item will be charged on "recalled items," if not returned within 24 hours after notification.

    How do I find newly acquired materials?

    Go to the Online Catalog and click on New Acquisitions, enter your parameters, and choose your date. This will give you a listing of new materials up to the last four weeks.

    How do I print from the WEPA kiosks?

     Instructions for using the WEPA kiosk printers can be found on the Intranet at the IT website.

    May I place a hold online?

    Currently you are unable to place a hold online. You are encouraged to contact the Library to place it for you. You may contact the Library by calling 816-654-7260, through the Chat service, or you may send an email to library@kcumb.edu.

    I received the message, “Maximum number of users exceeds user limit.” Why can’t I use this resource?

    Some of the publishers/databases put a limit on the number of users allowed access at one time. Simply try again later.

    Why can’t I get full text access to all articles in PubMed?

    The Library does not subscribe to all of the journals indexed in PubMed. If the citation has a KCUMB full text button (purple boxes), this should take you to the full text. However, you can also access this citation, full text, through the E-Journals section of the website.

    How do I get an article I need full text?

    If you have a citation for an article, you can check the E-Journals list to see if we subscribe to the online edition. Search by title and click on the link to the journal’s website and look for the citation information. Contact the Library if you have any problems with access to a full text journal article.

    If you do not have a specific article, but need to find an article on a certain subject, begin a search in either PubMed or Ovid. Not all of the results retrieved from a search in these databases will be full text. When using PubMed you should look for the KCUMB full text button (purple boxes) that indicate the KCUMB full text or print collection. For Ovid, begin by choosing “YourJournals@Ovid” as this will restrict your search to full text journals the Library subscribes to.

    If you have questions or you cannot retrieve the full text article, please ask for assistance from the Library.

    How do I search for Pathology cases?

    Instructions for searching for Pathology cases LibGuide.  

    Why can’t I log into E-Journals, E-Books, or Databases?

    If you are off campus, make sure you are entering your network username and password correctly. This is your username and password that you use for your kcumb.edu email account.

    Off campus, some firewalls will block access to our proxy. In this case, you need to turn off your firewall and restart your personal computer.

    If you are on campus and cannot login, you need to seek assistance from a Library staff member.

    Why can’t I get an article to download?

    If a journal link will not load, Make sure you are using Mozilla Firefox.

    Sometimes PDF pages won’t load because you might be using an older version of Adobe Acrobat Reader. Check what version you have installed on the computer you are working from and what version the journal requires for its PDF documents.

    What must I do if I’m having trouble accessing the Library website?

    Always report a problem to the Library. You may contact the Library by calling 816-654-7260, or you may send an email to library@kcumb.edu.

    What must I do if I’m unable to login to the Library e-resources?

    1. If you are off campus, make sure you are entering your network username and password correctly. This is your username and password that you use for your kcumb.edu email account. On campus, you are IP-recognized, and no login is needed except for using UpToDate. If you have tried your login five times and entered them incorrectly, you will be locked out of the proxy. Wait 30 minutes and try again. If you have tried your login 10 times and entered them incorrectly, you will be locked out permanently and you will need to contact the IT Help Desk to get it unlocked.
    2. Some firewalls will block access to our proxy. In this case, you need to turn off your personal computer’s firewall and restart your computer.
    3. Also, you may be using the form filler option in MS Internet Explorer and it is automatically remembering a previous barcode and password for you. To remedy this problem, go to IE and Internet Options from the Tools menu, find the Content tab and choose Auto Complete and clear the Forms data and your Password data.
    4. If after trying these solutions you still cannot logn, please contact either the Library at (816) 654-7260 or the IT Department Helpdesk (816) 654-7700.

    What must I do if I’m having trouble accessing one of the following databases?

    1. AccessMedicine: There is a five concurrent user limit. If unavailable, try again at a later time.
    2. AccessSurgery: There is a five concurrent user limit. If unavailable, try again at a later time.
    3. EBM Reviews (OVID): These have a one concurrent user limit. If unavailable, try again at a later time.
    4. Access Pediatrics: There is a three concurrent user limit. If unavailable, try again at a later time.

    What must I do if I’m having trouble accessing the E-Journal articles?

    1. Journal article won’t load: If a journal link will not load, please make sure you are using Mozilla Firefox.
    2. Journals that require a username/password: Contact the Library for the username and password.
    3. To enable cookies in Netscape:  Use the "Tools" pulldown menu, click on "Cookie Manager" then click on "Unblock cookies from this site."
    4.  PDF pages not loading: Sometimes PDF pages won’t load because you might be using an old version of Adobe Acrobat Reader. 
    5.  If none of the above are applicable, please contact the D'Angelo Library (816-654-7260), or email the Library at library@kcumb.edu

    What kind of mobile device does the Library recommend?

    The Library does not recommend any one kind of mobile device. Please consult the KCUMB IT Department for this information.

    How do I do a MEDLINE search?

    The KCUMB Library has three ways to access MEDLINE. Full text will only be available from journal titles the Library subscribes to. All of these databases need to be accessed through the Library’s website by clicking on the database link. If you are accessing from off-campus or through the wireless network on-campus, authentication is required with your network username/password.     1. PubMed: This database includes MEDLINE and other information. Although it is free on the Internet (www.ncbi.nlm.nih.gov), you will only be able to access full text articles which the Library subscribes to by using the link from the Library’s website. To limit search results to MEDLINE citations only, select MEDLINE from the Subsets pull-down menu on the Limits tab. All MEDLINE citations will have the tag of [PubMed – indexed for MEDLINE] at the end of the citation.      2. Ovid: This consists of several databases, including MEDLINE, that the Library subscribes to. An advantage to using Ovid is that you can choose to just search MEDLINE, or search MEDLINE with other databases. Access is from the Library website link. 

    What are MeSH Headings in Medline?

    MeSH is the National Library of Medicine's controlled vocabulary used for indexing articles for MEDLINE. MeSH terminology provides a consistent way to retrieve information that may use different terminology for the same concepts. You can use the MeSH database to find MeSH Terms and build a search strategy when using PubMed or when using OVID. In PubMed, at the Search Box from the MeSH database, you can build a PubMed search. Begin from any display format:

    1. Click the drop down box by the main search box to select the MeSH database and enter a term. Click the term that best describes your search.
    2. The term appears on the right in the PubMed Search Builder box.
       
    3. To add additional terms to this strategy, continue searching the database and add terms to the Search Builder Box.
    4. When you have completed your search, click Search PubMed.

    How do I display MEDLINE search results?

    At the Action Bar, located at the top of the search results screen, you can change the citation display format, change the number of citations shown per page, and sort your search results. You can use the “Send to” option to create a printer friendly version of search results, save citations as a text file, save citations temporarily using the Clipboard, or email citations.

    How do I login to Library resources from off campus?

    If you are off campus, enter your network username and password. This is your username and password that you use for your kcumb.edu email account.

    Off campus, some firewalls will block access to our proxy. In this case, you need to turn off your firewall and restart your personal computer.

    If you are on campus and cannot login, you need to seek assistance from a Library staff member.