Frequently Asked Questions

  • How do I renew my books?
    How much are fines?
    How do I print from the WEPA kiosks?
    May I place a hold online?
    I received the message, “Maximum number of users exceeds user limit.” Why can’t I use this resource?
    Why can’t I get full text access to all articles in PubMed?
    How do I get an article I need full text?
    Why can’t I get an article to download?
    What should I do if I’m unable to login to the Library e-resources?
    What should I do if I’m having trouble accessing one of the following databases?
    How do I access or use apps for Library databases on my iPad or smartphone?
    How do I do a MEDLINE search?
    What are MeSH Headings in MEDLINE?
    How do I login to Library resources from off-campus?

    How do I renew my books?

    Library materials can be renewed several ways. However, all require renewal before the item/s are overdue:

    1. Stop by the Access Services Desk to renew. You do not have to have your items with you.
    2. Call the Library: 816-654-7260.
    3. Renew online by logging into the catalog with your barcode and last name, and selecting the item(s) you want to renew.
    4. Email the Library: library@kcumb.edu.
    5. Use our "Chat with a Librarian" feature.

    How much are fines?

    The fine on an overdue item for students is 25 cents per item, per day. One dollar per day per item will be charged on "recalled items," if not returned within 24 hours of notification.

    How do I print from the WEPA kiosks?

    Instructions for using the WEPA kiosk printers can be found on the Intranet at the IT website.

    May I place a hold online?

    Holds may not be placed online. Please contact the Library with hold requests, either by phone (816-654-7260), email (library@kcumb.edu), or chat.

    I received the message, “Maximum number of users exceeds user limit.” Why can’t I use this resource?

    Some publishers place limits on the number of concurrent users. Simply try again later.

    Why can’t I get full text access to all articles in PubMed?

    The Library does not subscribe to all of the journals indexed in PubMed. If the citation has a KCU full text button (purple boxes), this should take you to the full text.

    How do I get an article I need full text?

    If you have a citation for an article, you can check the E-Journals list to see if we subscribe to the online edition. Search by title and click on the link to the journal’s website. Contact the Library if you have any problems accessing the full text of an article.

    If you do not have a specific article, but need to find an article on a certain subject, begin a search in either PubMed or Ovid. Not all of the results retrieved from a search in these databases will be full text. When using PubMed you should look for the KCU full text button (purple boxes) that indicate the KCU full text or print collection. For Ovid, begin by choosing “YourJournals@Ovid” as this will restrict your search to full text journals the Library subscribes to.

    You can also access a variety of full-text databases from our Databases page, including Clinical Key, ScienceDirect, and BioMed Central.

    If you need help finding or accessing an article, please ask the Library staff for assistance.

    Why can’t I get an article to download?

    If a journal link will not load, try a different browser and/or clear your cache.

    Sometimes PDF pages won’t load because you're using an older version of Adobe Acrobat Reader. Check what version you have installed on your computer and what version the journal requires for its PDF documents. 

    What should I do if I’m unable to login to the Library e-resources?

    1. If you are off campus, make sure you are entering your network username and password correctly. (This is the same username and password associated with your KCU email account.) On campus, no login is required, with the exception of UpToDate. If you have entered your login incorrectly five times, you will be locked out and will have to wait 30 minutes before trying again. If you have entered your login incorrectly 10 times, you will be locked out permanently and you will need to contact the IT Help Desk.
    2. Some firewalls will block access to our proxy. Try turning off your firewall and restarting your computer.
    3. If after trying these solutions you still cannot login, please contact the Library at 816-654-7260 or the IT Help Desk at 816-654-7700.

    What should I do if I’m having trouble accessing one of the following databases?

    1. AccessMedicine: There is a five concurrent user limit. If unavailable, try again at a later time.
    2. AccessSurgery: There is a five concurrent user limit. If unavailable, try again at a later time.
    3. Access Pediatrics: There is a three concurrent user limit. If unavailable, try again at a later time.
    4. EBM Reviews (Ovid): There is a one concurrent user limit. If unavailable, try again at a later time.

    How do I access or use apps for Library databases on my iPad or smartphone?

    Check out our guide, Apps for KCU Patrons, to find instructions for the Clinical Pharmacology, Medical Letter, First Consult/Clinical Key, VisualDx and UpToDate mobile apps. If you need more help, please contact the library, either by phone (816-654-7260), email (library@kcumb.edu), or chat.

    How do I do a MEDLINE search?

    The Library offers two ways to access MEDLINE:
    1. PubMed: This database indexes more than 25 million citations from MEDLINE and other sources. It is free to search, but you will only be able to access full-text articles from journals that the Library subscribes to (and journals that allow open access). For more detailed information, check out PubMed's tutorials.
    2. Ovid: This consists of several databases, including MEDLINE, that the Library subscribes to. An advantage to using Ovid is that you can choose to just search MEDLINE, or to search MEDLINE along with other databases.

    What are MeSH Headings in MEDLINE?

    MeSH is the National Library of Medicine's subject headings, used for indexing articles for MEDLINE. MeSH terminology provides a consistent way to retrieve resources that may use different terminology for the same concepts. You can use the MeSH database to find MeSH Terms and build a search strategy, as follows:

    1. Enter a term into the MeSH database search box. A list of MeSH terms will appear; choose the term that best describes your concept.
    2. Click on your chosen term and it will appear in the PubMed Search Builder box on the right side of the screen.
    3. The term appears on the right in the PubMed Search Builder box.
       
    4. To add additional terms, continue searching the database and adding MeSH terms to the Search Builder box.
    5. When you have finished adding terms, click "Search PubMed". 

    How do I login to Library resources from off campus?

    If you are off campus, enter your network username and password. This is the same username and password associated with your KCU email account.